FAQs
FAQs
Pre-Order Questions:
◆ I would like to see my product before buying. How can I do so?
If you are from Raipur Chattisgarh you can shop from our Showroom.
The Wooden Store tries to deliver you the best furniture items in the earliest and the most affordable way possible, which is why we don’t have any retail showroom partners or physical outlets. We do not have the option of trying and buying the orders available presently. (Except Raipur City)
◆ I have a particular design, which is not available on your website. Can you make it for me?
Yes, We do offer customization to our customers on most of the products we display on our website. Nonetheless, if you would want us to help you with a particular design that you have recently come across and is unavailable on our website, kindly send us your design request along with the images and other details, and we will offer you the best quote.
◆ Do you take bulk orders or corporate orders? Do you provide bulk discounts on big orders?
If you have bulk orders or corporate requests, please drop us an e-mail at hello@thewoodenstore.com or Whatsapp us on our Customer Care number. Our bulk buyers include interior designers, architects, hotels, corporate houses, and institutions.
◆What type of payment methods I can avail of on your website?
We accept all online payment methods such as Credit Cards, Debit Cards, Net Banking, UPI, and NEFT.
We do not facilitate a Cash on Delivery payment option for our orders.
◆ I don’t remember my password. What do I do?
Oh, Snap! Not a big deal. You can simply click on the “Forgot Password” link on the login page and you will be provided with an option to reset your password again.
◆Where can I apply my coupon code to avail of my discount?
You can apply your coupon code, once you check out from your shopping cart before you make your final payment. You can see a link “Click here to enter your coupon code”, and you can apply the code to avail of your discount.
◆ I have a coupon code but it is not working anymore, how can I get help?
Our offers are time specific and it is possible that the coupon you are trying to apply may have expired. In such events, contact us and we shall resolve it for you.
Order Related Questions:
◆ Do you ship to my location?
The Wooden Store currently ships to its customers using a combination of different courier services covering all major pin codes in India. We cover almost 95% of the Indian pin codes for our door-to-door delivery service. If the items can’t be delivered to your doorstep, they will be sent to your nearest hub location. You can further get in touch with our team for better assistance in such cases.
◆ What to expect after my order has been placed? When will I receive my order?
We usually dispatch orders within 3-4 weeks. You will be provided with a tracking ID which can take 10 to 12 days to become live. and you can track your order using the tracking ID and expect the product to arrive at your location within 10 to 20 business days after dispatch. If a product is available with a faster delivery option, you will be able to see this information on the product page itself.
In the case of Custom Orders or Made-To-Order products, the delivery time may vary depending on the design of the product. This is because furniture items that are requested for special customization might require additional time in terms of procurement of material and craftsmanship.
◆ I am not able to track my shipment online. My tracking ID that you have provided is not working. What can I do?
The tracking ID or the Airway Bill Number provided to you by us usually takes 10-12 days to go live for you to trace your product. If you are still finding trouble with this, please reach out to us.
◆ Can I schedule my delivery for a specific date or time?
The delivery period will normally take anywhere from 10-20 days after the product has been dispatched from our end. However, we can definitely try to forward your delivery-specific requests to our courier partners once the order has reached your destination city. Post this, it is totally up to the delivery partners to accommodate your request, on which they can intimate us if your request can be accepted or not.
Example: If your order is expected to reach you on the 10th of July in Pune, but you would want it to be delivered to your door-step after the 15th of July, then you can get in touch with our team at care hello@thewoodenstore.com or Whatsapp us and we can forward your request to our courier team in Pune, after which they can inform us if this request can be met or not.
◆ Do I have to pay anything extra for the shipping?
No. All orders at The Wooden Store are inclusive of the entire shipping/delivery charges.
◆ Will you provide installation or assembly of my order?
Yes, we provide furniture assembly for Beds & Tables. Rest all furniture is ready to use.
◆ Do you provide any exchange offers for our old items?
No, we do not have any exchange services for old furniture products.
◆ Do you deliver on weekends?
We deliver to our customers all 7 days a week. However, if you would specifically want your order to be delivered on a weekend, we would try our best to accommodate your request, for which you just need to get in touch with our team. Please note, that this request can be fulfilled only once the order has reached your destination location/city.
◆ Can you expedite my delivery?
Generally, we don’t have an expedited delivery option, as your product will be delivered 10-20 days after they are dispatched from our warehouse, which is our standard delivery timeline.
◆ I want to change my delivery address. How do I do it?
If you have accidentally provided an incorrect delivery address, please email us with the correct address within 24 hours of order confirmation.
If you want the address to be changed after the product is dispatched, we can help you with the same once your order reaches your destination city or the nearest hub location. Contact our support team and we shall take care of your request. Please note, in such cases that the address can be changed only as long as it is in the same city.
◆ What if my order has reached home and I am unavailable to receive it?
If you are unavailable to receive your order from the given location, you can simply re-schedule your delivery by instructing our delivery person once they call you. Alternatively, you can also contact our team and we can help you with the rescheduling of your order delivery.
RETURNS & REFUNDS
◆ How do I cancel my order? What is your cancellation policy?
Order cancellation requests are accepted only if they are received within 24 hours of confirmation of your order. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing a refund for the submitted request.
We will not be able to accept any cancellation requests post 24 hours of order confirmation.
◆ How can I get my money back and by when? What is your Refund Policy?
Based on the acceptance of your cancellation request, you will be eligible for a refund (a 2.5% cancellation fee applies). Your returnable amount will be processed back to your original payment method within a span of 7-10 working days.
◆ Can I return an item if I do not like it? What is your return policy?
At The Wooden Store, we make it our utmost priority to deliver what we promise. Every order is carefully handled and delivered to our customers. We are available to assist you in every aspect before you place your order with us, be it in terms of general query resolution or any product customization request.
However, we do not accept any returns based on choice, due to the nature and the category of the items involved. The majority of our furniture products are large and bulky in dimensions, which might result in cases such as minor size or colour differences, and minor scratches or chips/dents upon arrival. This could also be due to the bulk manufacturing of our items or the wear-tear caused during in-transit. Nevertheless, we shall provide our customers with the best resolution in such cases.
◆ What If I receive a damaged product? What is your replacement policy?
A. If a part of the furniture is damaged: We will arrange for a replacement of your furniture’s damaged parts, provided the request is made within 10 days of the order being delivered.
B. If the whole furniture is damaged: Based on the product that you have ordered, be it flat-packed or fully assembled, if you receive our items in a functionally defective or non-working condition, you can reach out to us at care and the replacement can be arranged for you by us. Replacement requests after 10 days of the product delivery, however, won’t be accepted.
Your damaged product/part of the product will be replaced with a fresh piece. If stock is not available of the damaged product or part 100% amount would be refunded.
INSTALLATION
◆ Where can I find the dimensions of my product?
You can find the dimensions of your products on the product description page itself.
◆ Who will install my product? Will you provide any installation service?
Our products are usually ready to assemble and come with the needed hardware and assembly instructions. Even though most of our products are DIY and easy to assemble, we understand one might still require technical help, for which our associates are there to help you fix it as well. For Beds / Tables, we do provide installation service or any associate to your place for product assembly.