Milo Laptop Table

Brand Name: The Wooden Store

Manufacturer Name: Shree Balaji Industries

Manufacturer Address: 26 Heavy Industrial Area, Jodhpur, Rajasthan, 342001

Country Of Origin: India

• Clean Wooden Furniture : Use a slightly damp cotton cloth with wood-friendly cleansers to wipe off dirt. Immediately follow with a dry, soft, lint-free cloth to remove any remaining moisture.
• Maintain Sofa Fabric : Regularly vacuum your sofa’s fabric with a soft-bristle brush attachment to remove dirt and prevent it from embedding in the fibers.
• Handle Spills Carefully : Blot any spills with a clean, dry cloth gently. Avoid using coarse materials or rubbing the spot to prevent damage.
  
• Protect Surfaces : Always use mats and coasters to protect wooden surfaces from hot or cold items.
  
• Prevent Moisture Exposure : Keep wooden furniture away from moisture to avoid damage.
  
• Avoid Direct Sunlight : Protect the furniture from direct sunlight to preserve its color and finish.
  
• Prevent Scratches : Keep sharp objects away from the furniture to avoid cuts and scratches.
  
• Avoid Chemicals : Do not use chemicals on the furniture, as they can harm its natural finish and durability.
  
• Move Furniture Properly : To relocate furniture, lift it rather than dragging, to prevent weakening the joints.

Delivery:

Our support and delivery teams will be in touch with you to ensure a smooth and hassle-free delivery experience.

Free Delivery:
Free delivery is applicable for the first attempt to deliver to your shipping address. If the first delivery attempt is missed, an additional visiting charge will be applicable for the second attempt.

Apartment Deliveries:
In the absence of a service lift, our delivery partner will only deliver to the ground floor of your apartment. If you require delivery to your floor, extra charges will apply per floor.

Special Deliveries:
Extra charges will be applicable for weekend or time-specific deliveries.

Holding Period:
If you fail to receive the delivery, your product(s) will be held at the nearest delivery hub for 10 days. After this period, The Wooden Store reserves the right to either change or cancel the order.

Installation:

Depending on the delivery condition, your product may or may not require installation assistance.

Delivery Conditions:

Pre-Assembled: No installation required. The product comes fully assembled and ready to use.

Expert Assembly: Requires expert assistance. The Wooden Store will provide carpenters for proper installation and assembly.

Basic Assembly/DIY: Requires minimal installation or assembly, which can be done by the customer using simple tools and assembly instructions provided. No expert assistance is needed.

Warranty Policy – The Wooden Store

This product comes with a 36-month warranty, covering manufacturing and workmanship defects that may occur during the warranty period. The warranty is applicable for furniture used under normal household conditions.

What is not covered under this limited warranty:

Normal wear and tear of the product from prolonged use.

Minor cuts, scratches, or damages caused by improper cleaning methods or accidental impacts.

Damages resulting from incorrect installation or assembly by the customer.

Products stored, assembled, installed incorrectly, or cleaned using inappropriate methods or cleaning products. For example, upholstery furniture may fade over time when exposed to direct sunlight.

Cracks caused by moving or displacing the product.

Wood decay resulting from prolonged exposure to water.

Seasonal climate variations may cause solid wood to expand or contract. These natural characteristics, including joint lines and wood grains, are not considered defects and are not covered under the warranty. Seasonal splits or joint openings are only covered during the warranty period from the date of purchase.

Upholstery fabrics (such as seat covers) are not covered under warranty. For upholstered furniture, the warranty applies only to the frame and any mechanisms.

Damages caused by non-standard dry-cleaning procedures or the use of harsh chemicals.

Unevenness of up to 5 mm, as this is widely accepted due to variations in floor or surface levels, is not covered under the warranty.

Warranty Support

If you face any issues with your product, please raise a ticket through our Help Centre, and our team will assist you at the earliest.

For more information, visit our website: www.woodenstore.com.

Customer Support

For any questions or clarifications regarding the product, please feel free to contact our Customer Support team at +91-7999882132.

Understanding Your Product

Accessories shown in the product images are for representation purposes only and are not included with the actual product.

Furniture with intricate and hand-painted details is crafted with precision by skilled artisans, following generations of craftsmanship. As a result, each piece is unique, and slight variations may exist between the displayed images and the actual product.

Placing an Order

Before placing an order, please check the dimensions of your entrance/door to ensure smooth delivery. Returns or cancellations due to size issues during delivery will not be accommodated.

Some items are ready to use and require no assembly. Please check the product details for clarification.

For items requiring assembly, The Wooden Store will arrange for a carpenter, and the visit will be scheduled accordingly.

Returns Policy

If you wish to return a product, ensure it is packed and ready in its original condition for pickup.

Damages and Complaints

At The Wooden Store, we aim to provide a damage-free and hassle-free delivery experience. In case of any damage or defect:

Report it immediately to the delivery personnel at the time of delivery.

Lodge a complaint with our Customer Support team at hello@thewoodenstore.com

Damages or defects will be assessed within 72 hours, and a resolution will be provided.

If it is determined that the product is damaged, The Wooden Store will offer an appropriate solution, which may include repair, replacement, or other corrective actions.

For any missing parts required for assembly, please notify our Customer Support team immediately to ensure prompt delivery of the necessary components.

FAQs – The Wooden Store

1. What materials are used to manufacture your furniture?

Our furniture is primarily crafted using solid wood. Additionally, secondary materials such as MDF and Plywood may be used during the manufacturing process to enhance durability and design.

2. How should I clean my wooden furniture?

To maintain the quality and longevity of your wooden furniture, use a soft cotton cloth for regular dusting and cleaning stains or spills. Avoid harsh chemicals or abrasive materials.

3. What fabrics are used in the upholstery of your furniture?

We offer a variety of upholstery materials, including velvet, cotton, linen, and more, to suit your preferences and style needs.

4. How do I choose the wood finish color for solid wood furniture?

Select the wood finish that best complements your interiors. For neutral spaces, darker finishes like walnut can create a striking contrast, while lighter finishes can blend seamlessly with darker interiors.

5. What is the major difference between hardwood and softwood furniture?

Hardwood furniture is made from broad-leafed trees, making it denser, more durable, and longer-lasting than softwood furniture.

6. Do you provide doorstep delivery for all products?

We provide doorstep delivery for small products. For larger items, a service lift is required at your location. If a service lift is unavailable, delivery will be made to the ground floor only for bigger furniture units.

7. Is my purchase amount inclusive of taxes?

Yes, all our product prices include taxes, and we offer free delivery and installation for a hassle-free experience.

8. Do I need to submit any documents to receive my delivery?

Yes, if required, you may need to provide ID proof of the recipient to ensure a smooth delivery process.

Disclaimer – The Wooden Store

• Accessories shown in the images are for representation purposes only and are not included with the product unless explicitly mentioned.
• For furniture made from solid wood, natural variations in wood grain may occur, making each piece unique.
• Intricate designs or hand-painted details may have slight variations between the product and its 3D images displayed on the website.
• Due to differences in screen settings and resolutions, there may be minor variations in fabric colors and wood finishes between the website images and the actual product.
• The primary material, such as solid wood, is the main material used in the manufacturing process. However, secondary materials like MDF or plywood may also be used to enhance functionality and design.